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Poem: Turning The Tables

I am a writer. My passion is poetry. I feel words connect people together and help us to understand the feelings we share.

Poem Summary

Turning the tables is a poem about her being frustrated by customer service employees. Her blood boils hot and she hangs up to gain perspective. When she calls back she places them on hold by muting her phone as she listens to the employee grumble. When she reconnects the worker solves her issue quick as a flash.

"What You Can Do To Avoid Wasting Hours On Hold For Customer Service " by Inside Edition

Https://pixabay.com/illustrations/customer-Experience-Best-Excellent-3024488/

poem-turning-the-tables

Turning The Tables

She feels the heat in her veins

boiling over like hot steam in a tea kettle,

as her patience reaches the brink

listening to irritating words,

from customer service employees

who do not have her best interest at heart.


She hangs up the phone

taking a well needed break,

gaining her perspective

before attempting to resolve the issue again.


This time when a voice connects

she kindly says, “Could you please hold? “

then mutes the phone on her end

listening to the employee grumble.


After a good laugh,

she gains a much better perspective

reconnecting to the worker,

she gets her problem solved

quick as a flash.

"Never Hold For Customer Service Again" by Monry Talk News

"Jubal Phone Taps - Hold Please " by 107.3 KFFM

© 2020 BRENDA ARLEDGE

Comments

BRENDA ARLEDGE (author) from Washington Court House on December 07, 2020:

Maurice,

I am very patient. Mayve that's because I did work in customer service previously.

Thanks and take care.

Maurice Malcolm from FL on December 07, 2020:

If we want to develop patience and tolerance working in customer service is one of the best training ground. These are good tips thaks for sharing them

BRENDA ARLEDGE (author) from Washington Court House on December 06, 2020:

Chrish,

Thank you for commenting.

It is difficult to remain patient all the time.

I can beat the best of them with this patience game but even I have my limit.

But instead of yelling I try to use humor.

Have a nice day.

Chrish Canosa from Manila Philippines on December 06, 2020:

Not everyone has the power to have patience, it's both important to be patient with other people and be able to understand the situation if they can't afford to, like when the other person exploded you can simply presumed that she/he might have a great difficulties in life so at least you can give them a tone of patience. I hope you enjoy the rest of the weekend Ms Brenda ;-)

BRENDA ARLEDGE (author) from Washington Court House on December 05, 2020:

Rosina,

Thank you.

Not really sure how useful they will be.

I just was letting off a bit of steam.

Have a great day.

Rosina S Khan on December 05, 2020:

These are some useful tips, Brenda, while communicating with customer service. Thanks for sharing the poem.

BRENDA ARLEDGE (author) from Washington Court House on December 04, 2020:

Muhammad,

Not sure what you mean...this is about dealing with customer service.

But thank you for visiting. Take care and enjoy life.

BRENDA ARLEDGE (author) from Washington Court House on December 04, 2020:

Ivana,

Thank you.

It is a common thread that links us all together.

I wonder how many of us have the patience to deal with it.

Me...I am a patient person on most things, but there are those days when I've just had enough.

Take care and enjoy the Christmas season.

BRENDA ARLEDGE (author) from Washington Court House on December 04, 2020:

Ms. Dora,

Yep! This one has touched us all.

I just try to think out of the box sometimes.

May you enjoy this Christmas season.

I will be thinking of you.

BRENDA ARLEDGE (author) from Washington Court House on December 04, 2020:

Pamela,

Thank you.

Yes, I think this is a common problem.

I just don't get it...doesn't anyone really care or are we just a number to them too. One more until they go home from work.

Enjoy this Christmas season.

BRENDA ARLEDGE (author) from Washington Court House on December 04, 2020:

Chitrangada,

This time if the year we all seem to be on hold. It can get frustrating.

Take care and enjoy this Christmas season.

BRENDA ARLEDGE (author) from Washington Court House on December 04, 2020:

Manatita44,

We all got coping mechanisms.

Some just have more patience than others.

Enjoy your evening.

manatita44 from london on December 04, 2020:

A real useful shot at the interactions and communications and the use of coping mechanisms.

Chitrangada Sharan from New Delhi, India on December 04, 2020:

Interesting to write a poem on this topic. A familiar situation for all of us. And, the solution to the problem is worth trying.

Enjoyed the poem and the video. Thank you for sharing.

Pamela Oglesby from Sunny Florida on December 04, 2020:

I can also relate to that type of problem. It happens to all of us sometimes. This is a very good poem, Brenda.

Dora Weithers from The Caribbean on December 04, 2020:

Well done! We can relate to the problem and what a fun way to bring about a solution!

Ivana Divac from Serbia on December 04, 2020:

What an amazing poem! It's surely something most of us can relate to, and maybe even all of us.

Muhammad Rizwan from Lahore , Pakistan on December 04, 2020:

Nice. Better to wish someone than take pity. In these days when everyone is in a state of worry such concoling words are blessing.

BRENDA ARLEDGE (author) from Washington Court House on December 04, 2020:

Peggy,

I loved the last video too.

But to my surprise I actually tried the loud angry voice...it did work. (At least for one place)

I think Covid-19 just gives them more reason to be rude.

Have a great day.

BRENDA ARLEDGE (author) from Washington Court House on December 04, 2020:

Liz,

I hung up the other day while I was 39th in the que.

What do they think...my time is not important.

At this point..I am willing to try anything.

Have a great day.

BRENDA ARLEDGE (author) from Washington Court House on December 04, 2020:

Bill,

Me too!

I know some of the lovely prompts by memory before I actually get a person.

It's so annoying.

Have a good day.

Peggy Woods from Houston, Texas on December 04, 2020:

I think that everyone feels frustrated at times. That last video turned out to be funny. In the first video, it is interesting to know that a loud or angry voice might get someone on the line faster.

Liz Westwood from UK on December 04, 2020:

I think we can all relate very well to this. Covid is the current excuse for longer than normal wait times in the UK. I might try this next time, but I fear they will just hang up on me.

Bill Holland from Olympia, WA on December 04, 2020:

I'm pretty sure we can all relate to this poem. My God, they drive me crazy!!!!!