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Poem: Turning The Tables

I am a writer. My passion is poetry. I feel words connect people together and help us to understand the feelings we share.

Poem Summary

Turning the tables is a poem about her being frustrated by customer service employees. Her blood boils hot and she hangs up to gain perspective. When she calls back she places them on hold by muting her phone as she listens to the employee grumble. When she reconnects the worker solves her issue quick as a flash.

"What You Can Do To Avoid Wasting Hours On Hold For Customer Service " by Inside Edition

Https://pixabay.com/illustrations/customer-Experience-Best-Excellent-3024488/

poem-turning-the-tables

Turning The Tables

She feels the heat in her veins

boiling over like hot steam in a tea kettle,

as her patience reaches the brink

listening to irritating words,

from customer service employees

who do not have her best interest at heart.


She hangs up the phone

taking a well needed break,

gaining her perspective

before attempting to resolve the issue again.


This time when a voice connects

she kindly says, “Could you please hold? “

then mutes the phone on her end

listening to the employee grumble.


After a good laugh,

she gains a much better perspective

reconnecting to the worker,

she gets her problem solved

quick as a flash.

"Never Hold For Customer Service Again" by Monry Talk News

"Jubal Phone Taps - Hold Please " by 107.3 KFFM

© 2020 BRENDA ARLEDGE

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