Poem: "Cyber Hold" - LetterPile - Writing and Literature
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Poem: "Cyber Hold"

I am a writer. My passion is poetry. I feel words connect people together and help us to understand the feelings we share.

Poem Summary

Cyber hold is about being on hold waiting for a customer service representative. One waits forever listening to elevator music wasting valuable time he can never get back. When the call is finally connected he gets a person who can barely speak or understand English.

"What You Can Do To Avoid Wasting Hours On Hold For Customer Service" by Inside Edition

poem-cyber-hold

"Cyber Hold"

She tries to remain calm
dangling in the world of cyber hold
listening to elevator music
waiting to hear the voice
of a friendly customer service representative.

While a stationary computer voice
constantly reminds her they care
as they continue to waste her valuable time
hoping she will get frustrated
and hang up.

Thirty minutes and counting
moments she can never get back
she masters the virtue of patience
refusing to give up.

After fifty one minutes
she breathes a sigh of relief
hearing her call being connected
only to be greeted by someone
who barely knows English.

"Jubal Phone Taps - Hold Please" by 107.3 KFFM

© 2020 BRENDA ARLEDGE

Comments

BRENDA ARLEDGE (author) from Washington Court House on September 06, 2020:

Debangee,

Thank you so much.

Debangee Mandal from India on September 05, 2020:

A nice and witty poem. Enjoyed.

BRENDA ARLEDGE (author) from Washington Court House on September 05, 2020:

Billy buc

Not sure how i missed commenting on your reply.

I get that! Most people I know get upset when dealing with customer service.

Have a great day.

BRENDA ARLEDGE (author) from Washington Court House on September 05, 2020:

Prithviraj,

I am glad I could make you laugh.

One has to find the humor in frustrating situations.

Have a great day!

Prithviraj Shirole from India on August 25, 2020:

The poem made me giggle. Thanks for writing an amazing and funny poem.

Billybuc on August 24, 2020:

My wife handles all of the customer representative calls. I become too incensed when I call one of them. lol True story, and I can relate to this completely.

BRENDA ARLEDGE (author) from Washington Court House on August 23, 2020:

Amani,

Thank you.

Amani Utembu from Nairobi -Kenya on August 23, 2020:

Well written .... Real....

.. Nice work Brenda

BRENDA ARLEDGE (author) from Washington Court House on August 22, 2020:

Lora,

I can feel the frustration too!

I hate being put on hold but I also hate letting them get to me.

Since I have cell phone I usually just put the call on speaker phone and try my best to wait them out.

It's awful customer service...wish we could get someone instantly without the prompts.

Lora Hollings on August 20, 2020:

I've had this happen so many times that I have lost count. Often times, I would have to call to get clarification on a bill or to question the amount that I was billed and after waiting as long as 20-30 minutes, I found myself suddenly disconnected before I could even talk! I now just hang up if I'm put on hold and I try calling later. A wonderful poem, Brenda, in which I could actually feel the caller's frustration!

BRENDA ARLEDGE (author) from Washington Court House on August 20, 2020:

Liz,

You are so right. I hate listening to all those prompts and wasting my time just to get put on hold at the end.

Thanks for reading.

BRENDA ARLEDGE (author) from Washington Court House on August 20, 2020:

Ankita,

Thank you so much.

I am happy to see you enjoying my little poem.

Have a great day.

BRENDA ARLEDGE (author) from Washington Court House on August 20, 2020:

Lorna,

I get so tired of it happening.

Usually I ask where they are located and they are no where around the United States.

It is sad that companies do this to us.

The last time I actually ended up contacting the better business bureau.

Thanks for reading.

Have a wonderful day.

Liz Westwood from UK on August 20, 2020:

This is a very relatable poem. I wonder how much time globally is wasted by us all on calls like this. Another bugbear of mine is the number of different menus we have to negotiate before we get to the queue. It feels like I am jumping through a set of ever decreasing hoops sometimes.

Ankita B on August 20, 2020:

You have described a very true situation. I loved the humour in this poem. It was a great read.

Lorna Lamon on August 20, 2020:

This has happened to me and to me honest I just hang up. I think it is definitely a ploy to put you off. I just don't have the time to waste and usually end up sending an email. Great poem - so true.

BRENDA ARLEDGE (author) from Washington Court House on August 19, 2020:

Rosina,

Yes you are correct.

I hate it when this happens...usually on one of those days that is going terrible anyways.

Glad to see you enjoyed this one.

Have a great day.

Rosina S Khan on August 19, 2020:

Now this is a funny poem which made me smile. I think it is based on a real-life experience, which makes it sound so real. A well-written piece. Thanks for sharing, Brenda.