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Poem: "Cyber Hold"

I am a writer. My passion is poetry. I feel words connect people together and help us to understand the feelings we share.

Poem Summary

Cyber hold is about being on hold waiting for a customer service representative. One waits forever listening to elevator music wasting valuable time he can never get back. When the call is finally connected he gets a person who can barely speak or understand English.

"What You Can Do To Avoid Wasting Hours On Hold For Customer Service" by Inside Edition


"Cyber Hold"

Dangling in the world of cyber hold
she tries to stay calm,
listening to the sounds of elevator music,
waiting to hear
a friendly customer service voice.

A stationary computer voice
constantly reminds her they care,
as they continue to waste her valuable time
thinking she will hang up in frustration.

Thirty minutes and counting,
moments she can never get back,
she masters the virtue of patience
refusing to give up.

After fifty one minutes
she breathes a sigh of relief,
her call is being connected,
only to be greeted with a voice from overseas,
who barely knows English.

"Jubal Phone Taps - Hold Please" by 107.3 KFFM